I was upgrading my headlights the other day, dip is H7 and high is H4, got the wrong type of H7 but ok on the high beam H4, when I took the old one out it was twin element but I only have one beam on when dipped ie the H7 (single filament) r/h beam sitting on the bike which is shite in the dark (when you need them

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Can a T Max person tell me if both beams should be on when dipped ?
ta