Warranty

[j.newton1]

I recently bought a new Sym 125 scooter, it has a 3 year parts and labour warranty. The scooter is very good and I have no problems at all with it . When the scooter was deliverd, it came with a user manual but no service book, the dealer said it would be sent by Sym uk. After 2 weeks I phoned Sym and asked about the service book, I was told that service books are no longer issued ! All details regarding servicing and claims are kept on computer. I can see a problem in the future if I try to part exchange the bike, I will have no service records to show the dealer, to get a better part x deal. If any non Sym dealer phones to get service details on a particular bike will Sym give him the information, and if they do, will this be in breach of the data protection act. Until recently you could have a new vehicle serviced at any competent garage without loosing your warranty, under EU block exemption rules. This no longer applies. Will other manufacturers follow Sym?.

[gn2]

When you pay for a service get a receipt.
Sorted.

[poldark]

I recently bought a new Sym 125 scooter, it has a 3 year parts and labour warranty. The scooter is very good and I have no problems at all with it . When the scooter was deliverd, it came with a user manual but no service book, the dealer said it would be sent by Sym uk. After 2 weeks I phoned Sym and asked about the service book, I was told that service books are no longer issued ! All details regarding servicing and claims are kept on computer. I can see a problem in the future if I try to part exchange the bike, I will have no service records to show the dealer, to get a better part x deal. If any non Sym dealer phones to get service details on a particular bike will Sym give him the information, and if they do, will this be in breach of the data protection act. Until recently you could have a new vehicle serviced at any competent garage without loosing your warranty, under EU block exemption rules. This no longer applies. Will other manufacturers follow Sym?.

Why do you say it doesn't apply, it's an EU ruling that Sym cannot ignore?

As said just keep all service receipt and that's your service history, in all honesty the book of stamps is of far less value than the actual receipts that include details on what was done and replaced. Just be sure the actual mileage is recorded on the receipt and naturally that you get a proper itemised receipt.

[charles1976]

I recently had my max sym 400 serviced and it was the same story.....its all held on line....i wouldnt worry...

[SH125Paul]

Yamaha info is held on line - but you still get a book...
Keep all recipts...
and make your own book or service acknowledgement page in word or XL or somesuch...

Scooter Reg:
Chassis #
Mileage:
Date:
Dealer Stamp:
Signature:

Keep it all together with the MOTs after 3 years - (which are now just a print page rather than a proper certificate - cos yep! - all held on line!) - in a nice plastic wallet...

[Data]

J...very soon even the bikes themselves will be virtual!! You will get up in the morning and go to the garage, open the door and get on your virtual bike, start it and gallop off down the road as it you are riding a bike (Monty Python style!). You will pay £10k for the privilige and can have any bike you wish for that price. Ohhh....just my nightmare vision for the future actually! Yep...it's all going that way so don't worry as the guys are saying. Keep the receipts and make your own record.

[j.newton1]

EU block exemption rules were only for a limited time, they have now been withdrawn.

[alphacrust]

I can only speak for myself, but when I bought my Sym (Sym Joymax 125i) back in March I got the standard owners manual and a service log book. Both are rather thin, but provide the necessary information. Like others have mentioned, make sure you get the full break-down receipts that allow you to keep a record of what's been done.

Paul.

[SpikeOne]

To be honest, it's all irrelevant anyway. I have a paper one for the DT, but it only goes up to 4 years anyway!

[poldark]

EU block exemption rules were only for a limited time, they have now been withdrawn.

Did some digging on this, although the original 1400/2002 exemption did indeed cease from 31/5/2013, there's an updated version (461/2010) in place until 2023. Not 100% sure if the core elements are unchanged but it does seem so, if anything additional "improvements" are being added.


On 27 May 2010 the Commission confirmed the adoption of a new block exemption regulation - Commission Regulation (EU) 461/2010 - and guidelines on the application of competition rules to the car sector.27 A press notice summarised these changes:
The new rules introduce a 30% market share threshold above which agreements between car manufacturers and authorised repairers will no longer be block exempted, aligning the rules with the general framework (Vertical restraints block exemption Regulation 330/2010 adopted on 20 April [2010] … ). This will make it easier for the Commission to tackle possible abuses to the detriment of consumers, such as the refusal to grant independent repairers access to technical information. It will increase competition between authorised and independent repairers. The new rules will strengthen repairers' access to alternative spare parts which can represent a big share of the repair bills.
Car manufacturers will no longer be able to make the warranty conditional on having the oil changed or other car services only in authorised garages. Of course, manufacturers may request repairs covered by the warranty - and paid for by the manufacturer - be carried out within the authorised network. All this is important for consumers because repair bills account for an estimated 40% of the total cost of owning a car and costs have been rising in recent years.
Regarding the distribution of cars, the Commission's evaluation has shown that car sales markets are highly competitive. Margins for vehicle manufacturers and dealers are slim, and for several years production over-capacities and technological improvement have led to consumer benefits in terms of falling real car prices and increasing choice. The financial crisis has added to the downward pressure on prices.
In this context, the existing rules are clearly overly complicated and restrictive and have had the indirect effect of driving up distribution costs, which make up on average 30% of the price of a new car. The Commission therefore proposes to simplify these rules and treat the distribution of cars like any other market. The current distribution model will continue to be exempted in most cases, but certain sector-specific clauses which have proven ineffective or counter-productive will not be carried forward. The new regime will give carmakers more flexibility to organise diverse networks in which multi-brand dealers co-exist alongside dealers fully committed to promoting the brands of a single manufacturer.
The new rules will come into force on 1 June 2010 as concerns the repair and maintenance markets, and on 1 June 2013 with regard to the vehicle sales markets and will be valid until 31 May 2023.